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Customer Reviews for Spark Energy

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SUCH A SCAM

Danielle Shannon, Plainfield - 2016-03-02 10:32:04

Spark Energy is horrible! They came to my door to sign up and talked about comparable rates and saving money this winter. My last 2 bills have been increased 4x. I paid $400 versus my neighbors on just Nicor variable rate of $100. That's .25/therm versus mine which was 1.25/therm. I have a large family and can't afford this type of bill. They are unwilling to help out in anyway other then sending me some "valuable coupons in my email" - WOW. THANKS!!! I have cancelled and filed reports with the ICC. Nicor has said they get complaints about them ALL THE TIME. Customer service sucks and of the 4 times we have talked to them so far never has anyone been understanding or have we been able to talk to a manager. Even if I signed up again they would not help out my high bill in anyway. I will do everything to let everyone know what a horrible company they are and to STAY AWAY. They shouldn't be able to sleep at night charging people this much! Not sure how they sleep at night.

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Very Pleased

Stacey Willis, Chicago - 2013-06-27 01:15:04

I felt the rep was pleasant. I really was not picky. He explained the rates pleasantly. He did not take long I really see a difference in my bill so I am pleased. The rates vary year to year.

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Spark Energy Responds

2013-07-26 10:33:36

Thank you for your positive feedback. We are always happy to hear from all of our customers.

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Ripped me off

James, Dixon IL - 2013-02-21 09:37:48

They were charging me almost double the normal rate per unit. Scam!

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Spark Energy Responds

2013-05-22 09:15:23

Sorry to hear about your experience – email me at mlopez@sparkenergy.com so I can review the details with you.

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